https:\/\/www.citred.be<\/b><\/a> (hereinafter referred to as the \u00ab\u00a0website\u00a0\u00bb) of the manner in which data is collected and processed by the controller.<\/span><\/p>\nThis Policy is in line with the wish of the controller to act transparently, in compliance with its national provisions and with Regulation (EU) 2016\/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95\/46\/EC (hereinafter referred to as the \u00ab\u00a0General Data Protection Regulation\u00a0\u00bb).<\/span><\/p>\nThe controller pays particular attention to the protection of the privacy of its users and therefore undertakes to take reasonable precautions to protect the personal data collected against loss, theft, disclosure or unauthorized use.<\/span><\/p>\nIf the user wishes to react to one of the practices described below, he may contact the controller at the postal address or email address specified in the \u00ab\u00a0contact details\u00a0\u00bb section of this Policy.<\/span><\/p>\n[\/vc_column_text]
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Consent<\/span><\/h2>[vc_column_text text_style=\u00a0\u00bbsubtitle\u00a0\u00bb]<\/p>\nBy accessing and using the website, the user declares that he\/she has read the information described below, accepts this Policy and expressly consents that the data controller collects and processes, in accordance with the terms and principles described in this Policy, his\/her personal data that he\/she communicates through the website and\/or in connection with the services offered on the website, for the purposes indicated below.<\/span><\/p>\nThe user has the right to withdraw his consent at any time. The withdrawal of consent shall not compromise the lawfulness of the processing operation based on the prior consent given.<\/span><\/p>\n[\/vc_column_text]
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Which data do we process?<\/span><\/h2>[vc_column_text text_style=\u00a0\u00bbsubtitle\u00a0\u00bb]<\/p>\nBy visiting and using the website, the user expressly consents to the data controller collecting and processing the following personal data according to the methods and principles described below:<\/span><\/p>\n\n- its domain (automatically detected by the controller’s server), including the dynamic IP address;<\/span><\/li>\n
- its e-mail address if the user has previously disclosed it, for example by sending messages or questions on the website, by communicating with the controller by e-mail, by participating in discussion forums, by accessing the restricted part of the website by identification, etc…;<\/span><\/li>\n
- all the information concerning the pages that the user has consulted on the website;<\/span><\/li>\n
- any information that the user has voluntarily given, for example in the context of information surveys and\/or registrations on the website, or by accessing the restricted part of the website through identification.
\n<\/span><\/li>\n<\/ul>\nThe controller may also collect non-personal data. These data are called non-personal data because they do not directly or indirectly identify a particular person. They may then be used for any purpose whatsoever, for example to improve the website, the products and services offered or the data controller’s advertising.<\/span><\/p>\nIn the event that non-personal data are combined with personal data, so that identification of the data subjects is possible, such data will be treated as personal data until such time as it is made impossible to link them to a particular person.<\/span><\/p>\n[\/vc_column_text]
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Collecting methods<\/span><\/h2>[vc_column_text text_style=\u00a0\u00bbsubtitle\u00a0\u00bb]<\/p>\nThe controller shall collect personal data in the following manner:<\/span><\/p>\n\n- Cookies<\/span><\/li>\n
- Google Analytics<\/span><\/li>\n<\/ul>\n
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External Scripts<\/span><\/h2>[vc_column_text text_style=\u00a0\u00bbsubtitle\u00a0\u00bb]<\/p>\nExternal scripts are called on the site for the proper functioning of the site:<\/span><\/p>\n\n- Google Font<\/span><\/li>\n<\/ul>\n
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Website caching<\/span><\/h2>[vc_column_text text_style=\u00a0\u00bbsubtitle\u00a0\u00bb]<\/p>\nThe system caches certain information (media, text,…) from the site in your browser for the proper functioning and speed of content display.<\/span><\/p>\n[\/vc_column_text]
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Purposes of the processing<\/span><\/h2>[vc_column_text text_style=\u00a0\u00bbsubtitle\u00a0\u00bb]<\/p>\nPersonal data are collected and processed only for the purposes mentioned below:<\/span><\/p>\n\n- ensuring the management and control of the execution of the proposed services ;<\/span><\/li>\n
- sending and follow-up of orders and invoices ;<\/span><\/li>\n
- sending promotional information on the products and services of the controller;<\/span><\/li>\n
- possibly sending free samples or offering services at preferential conditions;<\/span><\/li>\n
- answering the user’s questions;<\/span><\/li>\n
- performing statistics;<\/span><\/li>\n
- improving the quality of the website and the products and\/or services offered by the controller;<\/span><\/li>\n
- transmitting information on new products and\/or services of the controller;<\/span><\/li>\n
- for direct marketing actions;<\/span><\/li>\n
- allowing a better identification of the user’s interests.<\/span><\/li>\n<\/ul>\n
The controller may be required to carry out processing operations not yet provided for in this Policy. In this case, the controller will contact the user before re-using his personal data, in order to inform him of the changes and give him the possibility, if necessary, to refuse such re-use.<\/span><\/p>\n[\/vc_column_text]
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Duration of the storage<\/span><\/h2>[vc_column_text text_style=\u00a0\u00bbsubtitle\u00a0\u00bb]<\/p>\nThe controller shall store personal data only for the time reasonably necessary for the purposes pursued and in accordance with legal and regulatory requirements.<\/span><\/p>\nThe personal data of a customer are kept for a maximum of 3 years after the end of the contractual relationship between the customer and the controller.<\/span><\/p>\nShorter retention periods apply for certain categories of data, such as traffic data, which are kept for only 12 months.<\/span><\/p>\nAt the end of the storage period, the controller shall make every effort to ensure that the personal data have indeed been made unavailable.<\/span><\/p>\n[\/vc_column_text]
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Access to the data and copy<\/span><\/h2>[vc_column_text text_style=\u00a0\u00bbsubtitle\u00a0\u00bb]<\/p>\nUpon written, dated and signed request sent to the controller at the address referred to in the \u00ab\u00a0contact details\u00a0\u00bb section of this Policy, the user may, after proving his identity (by attaching a copy of the identity card), obtain free of charge the written communication or a copy of the personal data concerning him that have been collected.<\/span><\/p>\nThe controller may charge a reasonable fee based on administrative costs for any additional copies requested by the user.<\/span><\/p>\nWhere the user makes such a request electronically, the information shall be provided in a commonly used electronic form, unless the user requests otherwise.<\/span><\/p>\nThe copy of his data will be communicated to the user at the latest within one month after receipt of the request.<\/span><\/p>\n[\/vc_column_text]
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Right of rectification<\/span><\/h2>[vc_column_text text_style=\u00a0\u00bbsubtitle\u00a0\u00bb]<\/p>\nBy means of a dated and signed written request sent to the data controller at the address referred to in the \u00ab\u00a0contact detail\u00a0\u00bb section of this Policy, the user may, after proving his identity (by attaching a copy of the identity card), obtain free of charge, as soon as possible and at the latest within one month, the rectification of his personal data which are inaccurate, incomplete or irrelevant, as well as completing them if they prove to be incomplete.<\/span><\/p>\n[\/vc_column_text]
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Right to object to processing<\/span><\/h2>[vc_column_text text_style=\u00a0\u00bbsubtitle\u00a0\u00bb]<\/p>\nBy means of a dated and signed written request sent to the data controller at the address referred to in the \u00ab\u00a0contact details\u00a0\u00bb section of this Policy, the user may at any time, for reasons relating to his particular situation and after having provided proof of his identity (attaching a copy of the identity card), object free of charge to the processing of his personal data, when:<\/span><\/p>\n\n- the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;<\/span><\/li>\n
- processing is necessary for the legitimate interests pursued by the controller or by a third party, unless the interests or fundamental rights and freedoms of the data subject which require protection of personal data prevail (in particular where the data subject is a child).<\/span><\/li>\n<\/ul>\n
The controller may refuse to exercise the user’s right of opposition where he establishes the existence of compelling and legitimate reasons justifying the processing, which take precedence over the interests or rights and freedoms of the user, or for the establishment, exercise or defense of a legal claim. In case of dispute, the user may lodge an appeal in accordance with the point \u00ab\u00a0claims and complaints\u00a0\u00bb of this Policy.<\/span><\/p>\nBy means of a dated and signed written request sent to the data controller at the address referred to in the \u00ab\u00a0contact details\u00a0\u00bb section of this Policy, the user may, at any time and after having provided proof of his identity (by attaching a copy of the identity card), oppose, without justification and free of charge, the processing of personal data concerning him when his data are collected for direct marketing purposes (including profiling).<\/span><\/p>\nWhere personal data are processed for scientific or historical research purposes or for statistical purposes in accordance with the general data protection regulation, the user has the right to object, for reasons relating to his particular situation, to the processing of personal data concerning him, unless the processing is necessary for the performance of a task in the public interest.<\/span><\/p>\nThe controller is obliged to reply to the user’s request as soon as possible and at the latest within one month and to give reasons for his reply if he intends not to comply with such a request.<\/span><\/p>\n[\/vc_column_text]
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Right of limitation of the processing<\/span><\/h2>[vc_column_text text_style=\u00a0\u00bbsubtitle\u00a0\u00bb]<\/p>\nBy means of a dated and signed written request sent to the data controller at the address referred to in the \u00ab\u00a0contact details\u00a0\u00bb section of this Policy, the user may, after proving his identity (by attaching a copy of the identity card), obtain the limitation of the processing of his personal data in the cases listed hereunder:<\/span><\/p>\n\n- when the user disputes the accuracy of a data and only the time that the controller can control it;<\/span><\/li>\n
- where the processing is unlawful and the user prefers the processing to be limited to deletion;<\/span><\/li>\n
- when, although no longer necessary for the pursuit of the purposes of the processing, the user needs it for the establishment, exercise or defense of his rights in court;<\/span><\/li>\n
- pfor the time necessary to examine the validity of an opposition request submitted by the user, in other words, for the controller to check the balance of interests between the legitimate interests of the controller and those of the user.<\/span><\/li>\n<\/ul>\n
The controller will inform the user when the limitation of the processing is lifted.<\/span><\/p>\n[\/vc_column_text]
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Right to erasure (right to forget)<\/span><\/h2>[vc_column_text text_style=\u00a0\u00bbsubtitle\u00a0\u00bb]<\/p>\nBy means of a dated and signed written request sent to the data controller at the address referred to in the \u00ab\u00a0contact details\u00a0\u00bb section of this Policy, the user may, after proving his identity (by attaching a copy of the identity card), obtain the deletion of the personal data concerning him, where one of the following grounds applies:<\/span><\/p>\n\n- the data are no longer necessary for the purposes of the processing operation;<\/span><\/li>\n
- the user has withdrawn his consent for his data to be processed and there is no other legal basis for the processing;<\/span><\/li>\n
- the user objects to the processing and there is no compelling legitimate reason for the processing and\/or the user exercises his specific right of opposition in direct marketing (including profiling);<\/span><\/li>\n
- the personal data have been unlawfully processed;<\/span><\/li>\n
- personal data must be erased in order to comply with a legal obligation (under Union law or Member State law) to which the controller is subject ;<\/span><\/li>\n
- personal data have been collected in the context of the provision of information society services to children.<\/span><\/li>\n<\/ul>\n
The deletion of data is however not applicable in the following 5 cases :<\/span><\/p>\n\n- where processing is necessary for the exercise of the right to freedom of expression and information;<\/span><\/li>\n
- where processing is necessary for compliance with a legal obligation requiring processing under Union law or under the law of the Member State to which the controller is subjected, or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;<\/span><\/li>\n
- where the processing is necessary for public health reasons;<\/span><\/li>\n
- where processing is necessary for archival purposes in the public interest, for scientific or historical research purposes or for statistical purposes and where the right to erasure is likely to render impossible or to seriously jeopardise the attainment of the purposes of the processing in question;<\/span><\/li>\n
- where processing is necessary for the establishment, exercise or defence of legal claims.<\/span><\/li>\n<\/ul>\n
The controller is obliged to reply to the user’s request as soon as possible and at the latest within one month and to give reasons for his reply if he intends not to comply with such a request.<\/span><\/p>\nThe user also has the right, in the same manner, to obtain, free of charge, the deletion or prohibition of the use of any personal data concerning him which, taking into account the purpose of the processing, is incomplete or irrelevant or whose recording, communication or storage would be prohibited or which has been kept beyond the necessary and authorised period.<\/span><\/p>\n[\/vc_column_text]
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Right to \u201cdata portability\u201d<\/span><\/h2>[vc_column_text text_style=\u00a0\u00bbsubtitle\u00a0\u00bb]<\/p>\nUpon written, dated and signed request sent to the controller at the address referred to in the \u00ab\u00a0contact details\u00a0\u00bb section of this Policy and after proving his identity (by attaching a legible copy of the identity card), the user may at any time request to receive his personal data free of charge in a structured, commonly used and machine-readable format, with a view in particular to transmitting them to another controller, when:<\/span><\/p>\n\n- the data processing is carried out using automated processes; and where<\/span><\/li>\n
- the processing is based on the consent of the user or on a contract concluded between the user and the controller.<\/span><\/li>\n<\/ul>\n
Under the same conditions and in the same manner, the user has the right to obtain from the controller that the personal data concerning him will be transmitted directly to another controller of the processing of personal data, insofar as this is technically possible.<\/span><\/p>\nThe right to data portability shall not apply to processing which is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.<\/span><\/p>\n[\/vc_column_text]
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Recipients of data and disclosure to third parties.<\/span><\/h2>[vc_column_text text_style=\u00a0\u00bbsubtitle\u00a0\u00bb]<\/p>\nThe recipients of the data collected and processed are, in addition to the controller himself, his employees or other subcontractors, his carefully selected business partners, located in Belgium or in the European Union, and who collaborate with the controller in the context of the marketing of products or the provision of services.<\/span><\/p>\nIn the event that the data are disclosed to third parties for direct marketing or prospecting purposes, the user will be informed in advance so that he can choose whether or not to accept this processing of his data by third parties.<\/span><\/p>\nBy means of a dated and signed written request sent to the data controller at the address referred to in the \u00ab\u00a0contact details\u00a0\u00bb section of this Policy, the user may, at any time and after having provided proof of his identity (by attaching a copy of the identity card), object free of charge to the transmission of his data to third parties.<\/span><\/p>\nThe data controller respects the legal and regulatory provisions in force and will in all cases ensure that his partners, employees, subcontractors or other third parties having access to these personal data comply with this Policy.<\/span><\/p>\nThe controller reserves the right to disclose the user’s personal data in the event that a law, judicial procedure or an order from a public authority makes such disclosure necessary.<\/span><\/p>\nNo personal data shall be transferred outside the European Union.<\/span><\/p>\n[\/vc_column_text]
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Use and management of \u00ab\u00a0cookies\u00a0\u00bb<\/span><\/h2>General principles.<\/span><\/h3>[vc_column_text text_style=\u00a0\u00bbsubtitle\u00a0\u00bb]This article provides information regarding the use of cookies on the website.<\/span><\/p>\nThis cookie management policy applies to the website. These are managed by the controller. <\/span><\/p>\nThe website uses cookies to make navigation more useful and reliable. Some of these cookies are essential to the operation of the website, others improve the user experience.<\/span><\/p>\nMost web browsers are configured to automatically accept cookies. If the user wishes to customize their management, he must modify his browser settings. Further information can be found under \u00ab\u00a0Cookie management\u00a0\u00bb in this provision.<\/span><\/p>\nBy visiting and using the website, the user expressly agrees to the cookie management described below.<\/span><\/p>\n[\/vc_column_text]
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Definition of cookies.<\/span><\/h3>[vc_column_text text_style=\u00a0\u00bbsubtitle\u00a0\u00bb]<\/p>\nA \u00ab\u00a0cookie\u00a0\u00bb is a data or text file that a web site server temporarily or permanently stores on the user’s computer equipment (hard disk, tablet, smartphone, or similar device) through its browser. Cookies may also be installed by third parties with whom the controller collaborates.<\/span><\/p>\nCookies retain a certain amount of information, such as visitors’ language preferences or the content of their shopping cart. Other cookies collect statistics about the users of a website or ensure that graphics appear correctly and that applications work well on the website. Others make it possible to adapt the content and\/or advertising of a website according to the user.<\/span><\/p>\n[\/vc_column_text]
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Use of cookies on the website.<\/span><\/h3>[vc_column_text text_style=\u00a0\u00bbsubtitle\u00a0\u00bb]<\/p>\nThe website uses different types of cookies:<\/span><\/p>\n\n- Essential or technical cookies: these are cookies essential for the operation of the website, enabling good communication and they are intended to facilitate the browsing;<\/span><\/li>\n
- Statistical or analytical cookies: these cookies make it possible to recognize and count the number of visitors and to see their browsing behaviour when they visit the website. This improves the user’s browsing and makes it easier for him to find what he is looking for;<\/span><\/li>\n
- Functional cookies: These cookies enable specific features on the website to improve user friendliness and experience, including remembering user preference choices (e.g. language);<\/span><\/li>\n
- Performance cookies: These cookies collect information about how visitors use the website. They make it possible to evaluate and improve the content and performance of the website (for example by counting the number of visitors, identifying the most popular pages or clicks), and to better match commercial proposals to the user’s personal preferences..;<\/span><\/li>\n